CASE CO-ORDINATOR
Nursing DepartmentJob Purpose
The main purpose of the job is to ensure effective; efficient and timeous monitoring of referrals, admissions, discharges, compliance and patient movements working closely within a multidisciplinary team reporting into the Clinical managers, viz., Therapy Manager and the Matron, Nursing Manager.
JOB REQUIREMENTS
Clinical Function: Referral process
- Participate in all new on and offsite admission screening meetings.
- Develop contacts and build a network of professional relations with referring partners in order to optimize the continuum of care across all levels of care whilst enhancing the patient care experience
- Promote and maintain good interdisciplinary relationships with the referring sources.
- Ongoing verbal and written information sharing and liaison with referring facilities to facilitate an efficient and smooth -running referring and admission system.
- Proactively report bed availability and communicate this with all referring facilities once a week.
- Screen all new referrals applications to ensure that patients meet our admission criteria.
- Ensure that all documentation is in place for a referral to be processed at admissions meeting.
- Monitor the capturing of prospective patient information, distribution of minutes and all relevant patient information to the MDT prior to the admissions meeting.
- Ensure that an effective communication system for referrals is in place and put recommendations for review and change forward when required.
Admission and discharge process
- Optimize the continuum of care by managing the patient effectively throughout the admissions period and from admission back into the community
- Enhancing the patient flow management by improving the admissions process, and assist with comprehensive discharge planning
- Ensure comprehensive patient flow and bed management system in collaboration with the clinical team
- Ensure that the bed capacity is utilized efficiently and effectively, whilst maintaining patient safety
- Proactively report bed availability and communicate this with all referring facilities
- Manage patient’s admissions and emergency transfers and provide comprehensive reports to the clinical managers
- Maintain excellent written and verbal communication with all disciplines in the various referral system
- Provide clinical support in decision making within the clinical team
- Regular reporting on bed availability and identify trends in medical conditions
- Work closely with the clinical team to expedite admissions
- Patient discussions forums monitoring coordinate e.g., case discussion
Administrative Function
- Monthly Reports with statistical information regarding patient documentation, recordkeeping updated patient data, trends, predictions and recommendations
- Weekly written and verbal information to referring facilities regarding bed capacity and availability.
- Development Monitoring and implementation of SOP’s.
Services Quality and compliance
- Understand the importance of quality in relation to every day work
- Participate in quality measures to ensure that the service is provided at high quality
- Uphold the vision, mission and values of the Home.
- Patient, parent satisfaction
- Ethical compliance and professional practice
- Monitor, evaluate and coordinate care provision to ensure that it is safe, timely, effective, efficient, equitable, and patient -centered.
- Participation in patient quality of improvement discussion forums (e.g., monthly combined meetings; Monday morning ward rounds and weekly case discussions) to evaluate if predicted care plan outcomes are met within expected timeframes
- Facilitate communication to make sure all stakeholders are kept up to date with patient progress and adjustments to care and discharge plans.
- Advocate for the patients by checking that patients (where applicable) are informed about their clinical status and condition management so that they can make informed decisions.
- Regularly check that clinical record keeping is in accordance with the relevant Healthcare acts and regulations.
- Monitor records and administrative tasks to evaluate if it is up to date and meet clinical standards in line with professional body guidelines and requirements.
Strategic Role and function
- Form part of the patient safety committee
- In conjunction with the deputy matron and registered nurses implement effective strategies for control, and evaluate and report on the standards of service delivery and make recommendations.
- Take responsibility for the effectiveness of service delivery.
Behavioral Competencies
- Demonstrate effective communication with patients, parents, supervisors and other team members.
- Work as part of the multidisciplinary team to ensure good overall clinical care
- Be able to work with and have an understanding of diversity in order to work and communicate with persons of diverse backgrounds.
- Able to plan and organize own work and mentor personnel to ensure proper clinical care.
- Display and create awareness of values mission and vision of the organization in conduct and engagements.
- Ability to form sound interpersonal relations internally and externally.
- Confidentiality adherence; POPIA
Qualifications
- Degree or Diploma in Nursing/ Allied Health
- Current registration with SANC / HPCSA
- Understanding of scope of practice of discipline categories according to job description.
- Understanding of legislation and ethical requirements and how these impacts on service delivery.
- Be clinically sound /knowledgeable to be able to judge and facilitate appropriate admissions
- Be knowledgeable about the child health sector within the department of health (ensure early discharges, and safety net)
- Have excellent written and verbal communication skills
- Problem solving skills, critical thinking and ability to multi-task
- Teamwork skills
- Computer literacy MS Excel; MS Office; MS PowerPoint
Required Experience
- At least Ten years’ experience in a Clinical position, in a similar environment or health care setting
- Experience dealing with children with feeding difficulties due to neurological impairment
- Computer literacy
Personality, Attributes, Skills and Abilities
- Driver’s License.
- Work both independently and as an active team member.
- Excellent interpersonal, oral, and written communication skills.
- Proficiency in English and Afrikaans. Proficiency in Xhosa an added advantage.
- Maturity and sensitivity to cultural and individual differences.
- Maintain professional demeanour while exercising judgment and discretion in work.
- work well with children.
- Be energetic
- Demonstrate initiative
- Commitment to the mission, values and goals of the Organisation.
- Ability to relate to and willingness to engage in fun, sporting and creative activities with children and youth.
- Good administration, report writing.
- Flexibility.
- Clear criminal record.
PLEASE NOTE:
- Closing date for all applications is Friday, 22 November 2024.
- Interviewing of shortlisted candidates will take place soon after closing date.
- Relocation costs will NOT be covered by the employer.
- Reference checks will be conducted.
- The employer reserves the right to not appoint.
- Candidates must be able to commence employment as soon as is reasonably possible.
Please email your CV, with certificates, and a 1-page motivational cover letter by Friday, 22 November 2024 to recruitment@stjosephsipc.org.za