CASE CO-ORDINATOR

Nursing Department

Job Purpose

The main purpose of the job is to ensure effective, efficient, and timeous monitoring of referrals, admissions, discharges, compliance and patient movements working closely within a multidisciplinary team.

   

JOB REQUIREMENTS

Clinical Function: Referral process

  • To participate in all new on and offsite admission screening meetings.
  • Develop contacts and build a network of professional relations with referring partners in order to optimize the continuum of care across all levels of care whilst enhancing the patient care experience
  • To promote and maintain good interdisciplinary relationships with the referring sources.
  • Ongoing verbal and written information sharing and liaison with referring facilities to facilitate an efficient and smooth -running referring and admission system.
  • Proactively report bed availability and communicate this with all referring facilities once a week.
  • Screen all new referrals applications to ensure that patients meet our admission criteria.
  • Ensure that all documentation is in place for a referral to be processed at admissions meeting.
  • Monitor the capturing of prospective patient information, distribution of minutes and all relevant patient information to the MDT prior to the admissions meeting.
  • Ensure that an effective communication system for referrals is in place and put recommendations for review and change forward when required

Admission and discharge process

  • To optimize the continuum of care by managing the patient effectively throughout the admissions period and from admission back into the community
  • Enhancing the patient flow management by improving the admissions process, and assist with comprehensive discharge planning
  • To ensure comprehensive patient flow and bed management system in collaboration with the clinical team
  • Ensure that the bed capacity is utilized efficiently and effectively, whilst maintaining patient safety
  • To proactively report bed availability and communicate this with all referring facilities
  • Manage patient’s admissions and emergency transfers and provide comprehensive reports to the clinical managers
  • Maintain excellent written and verbal communication with all disciplines in the various referral system
  • Provide clinical support in decision making within the clinical team
  • Regular reporting on bed availability and identify trends in medical conditions
  • Work closely with the clinical team to expedite admissions
  • Patient discussions forums monitoring coordinate e.g., case discussion

Administrative Function

  • Monthly Reports with statistical information regarding patient documentation, recordkeeping updated patient data, trends, predictions and recommendations
  • Weekly written and verbal information to referring facilities regarding bed capacity and availability.
  • Development Monitoring and implementation of SOP, s and care plans
  • Input current information of medication on patient care plan and update any changes

Services Quality and compliance

  • Understand the importance of quality in relation to every day work
  • Participate in quality measures to ensure that the service is provided of a high standard
  • Uphold the vision, mission and values of the St Joseph’s Intermediate Paediatric Care.
  • Facilitate patient and parent satisfaction.
  • Ethical compliance and professional practice
  • Monitor evaluate and coordinate care provision to ensure that it is safe, timely, effective, efficient, equitable, and patient-centered.
  • Monitor and assist with development of care plans according to SJIPC service packages and SOP’s, review case progress and coordinate discharge plan
  • Participation in patient quality improvement discussion forums (e.g., monthly combined meetings; Monday morning ward rounds and weekly case discussions) to evaluate if projected care plan outcomes are met within expected timeframes.
  • Facilitate communication to make sure all stakeholders are kept up to date with patient progress and adjustments to care and discharge plans.
  • Advocate for the patients by checking that patients (where applicable) are informed about their clinical status and condition management so that they can make informed decisions.
  • To regularly check that clinical record keeping is in accordance with the relevant healthcare acts and regulations.
  • To monitor records and administrative tasks to evaluate if it is up to date and meets clinical standards in line with professional body guidelines and requirements.

Strategic Role and function

  • In conjunction with the deputy matron and registered nurses implement effective strategies for control and evaluate and report on the standards of service delivery and make recommendations.
  • Take responsibility for the effectiveness of service delivery.
  • To form part of the patient safety committee

Behavioral Competencies

  • Demonstrate effective communication with patients, parents, supervisors and other team members.
  • Work as part of the multidisciplinary team to ensure good overall clinical care
  • To be able to work with and have an understanding of diversity in order to work and communicate with persons of diverse backgrounds.
  • Able to plan and organize own work and mentor personnel to ensure proper clinical care.
  • Display and create awareness of values mission and vision of the organization in conduct and engagements.
  • Ability to form sound interpersonal relations internally and externally.
  • Confidentiality adherence; POPIA

Qualifications

  • Degree or Diploma in Nursing/ Allied Health
  • Current registration with SANC / HPCSA
  • Understanding of scope of practice of discipline categories according to job description.
  • Understanding of legislation and ethical requirements and how these impacts on service delivery.
  • To be clinically sound /knowledgeable to be able to judge and facilitate appropriate admissions
  • To be knowledgeable about the child health sector within the department of health (ensure early discharges, and safety net)
  • Have excellent written and verbal communication skills
  • Problem solving skills, critical thinking and ability to multi-task
  • Teamwork skills
  • Computer literacy MS Excel; MS Office; MS PowerPoint

Required Experience

  • At least three (3) years general work experience with 1 to 2 years working with children and youth

Personality, Attributes, Skills and Abilities

  • Driver’s License. (Code 10 is advantageous)
  • Work both independently and as an active team member
  • Excellent interpersonal, oral, and written communication skills
  • Proficiency in English and Afrikaans. Proficiency in isiXhosa an added advantage
  • Maturity and sensitivity to cultural and individual differences
  • Maintain professional demeanour while exercising judgment and discretion in work
  • Must be able to work well with children
  • Must be energetic
  • Must demonstrate initiative
  • Commitment to the mission, values and goals of the Organisation
  • Ability to relate to and willingness to engage in fun, sporting and creative activities with children and youth
  • Good administration, report writing
  • Flexibility
  • Clear criminal record

PLEASE NOTE:

  • Closing date for all applications is Friday, 16 February 2024
  • Interviewing of shortlisted candidates will take place soon after closing date
  • Relocation costs will NOT be covered by the employer
  • Reference checks will be conducted
  • The employer reserves the right to not appoint
  • Candidates must be able to commence employment as soon as is reasonably possible

Please email your CV, with certificates, and a 1-page motivational cover letter by Friday, 31 March 2024 to recruitment@stjosephsipc.org.za

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